I am currently receiving training on how to teach other people how to use a new software program. I have a learned during my short time in this role and I’d like to share a few lessons on how to conduct successful training sessions.
Training Do’s
- Set expectations with your group in the beginning. This puts everyone on the same page.
- Ask for feedback at the end of the session. The will help the trainer improve their skills, as well as future sessions.
- Stand when presenting (if you can).
- Know that you are the subject matter expert (SME) so speak with confidence. No one knows what you don’t know except you.
- Have group and individual activities.
- Explain concepts and terms and ask questions throughout the session to ensure your trainees remember them.
- Be patient. Everyone learns differently.
- Use all presentation tools available to you – projector, white board, sticky notes.
- Gauge your audience members as you present your lesson. Someone may be lost but hasn’t spoken.
- Accept feedback graciously and use it to grow. Most people are committed to your success.
Training Don’ts
- Go over your audience’s head. Once you lose them, it’ll be hard to get them back.
- Have a lot of words on slides. Use relevant visuals.
- Read from slides. They are only there as a guide; not a crutch.
- Make entire documents from presentations. That’s an immediate snore.
- Quickly judge the presenter. Most people start off a little nervous and grow more confident throughout the presentation.
Those are just a few of the lessons I’ve learned thus far. I’ll be sharing more as I gain them.
How About You?
What are some lessons you’ve learned – good and bad – in training sessions, either as a facilitator or a student?
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